We have partnered with Covetrus to offer your pets products and medications directly to your home. Although all prescription requests must be approved by our veterinarian and requests may take up to 48 hours to be reviewed, please be advised if there is an issue with your order, payment or delivery you will need to reach out to customer support directly. 1-888-606-3336. (Requests will not be checked on the weekends or holidays, so please allow extra time for approval.)